Privacy, Shipping, Billing,
Return Policy & Terms of Use

Terms subject to change without notice.

OLIVE TREE MEMORIAL USA, is committed to maintaining your trust and confidence. The following online privacy policy is intended to protect and secure the personally identifiable information (any information by which you can be identified) you provide to us online.
In addition, OLIVE TREE MEMORIAL USA, will not send you e-mail that you have not agreed to receive. We may periodically send you e-mail announcing news and event information. If you choose to supply your postal address in an online form, you may receive mailings from us as well.

Security
OLIVE TREE MEMORIAL USA is committed to ensuring the security of your personal information. To prevent unauthorized access, maintain data accuracy, and ensure the proper use of information, we have established and implemented appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. OLIVE TREE MEMORIAL uses Internet Encryption Software, Secure Socket Layer (SSL) Protocol when collecting or transferring sensitive data such as credit card information via PayPal. Any information you enter is encrypted at your browser, sent over the public Internet in encrypted form, and processed by a secure server on PAYPAL. Once we receive your order via PAYPAL, your credit card information is NOT visible or stored. You will contacted directly should we have questions with your payment.

Cookies
From time to time, we may send a "cookie" to your computer. A cookie is a small piece of data that is sent to your browser from a Web server and stored on your computer's hard drive. A cookie can't read data off your hard drive or read cookie files created by other sites. Cookies do not damage your system. We use cookies to recognize you when you return to our sites, or to identify which areas of our network of Web sites you have visited (i.e. e-commerce sites, etc.). We may use this information to better personalize the content you see on our sites.

Many Web sites place cookies on your hard drive. You can choose whether to accept cookies by changing the settings of your browser. Your browser can refuse all cookies, or show you when a cookie is being sent. If you choose not to accept these cookies, your experience at our site and other Web sites may be diminished and some features may not work as intended.

Children's Online Privacy
We are concerned about the privacy of young children and do not knowingly collect any personal information from a child under 13. We encourage you to become involved with your child's access to the Internet and to our site in order to ensure that his or her privacy is well protected. To read more about online safety and how to become more involved with your child's online experience, visit the Federal Trade Commission Web site. You may also benefit from the information and resources available on ProtectKids.com.

Donation, Order & Shipping Policy
We accept Visa, MasterCard, Discover and American Express.

All online orders are processed through Paypal's 128 bit SSL encryption to protect your credit card information during your online transaction. Certificates of Planting are sent USPS Priority with tracking information and shipped within 2-4 business days. Should you require faster service please call (603) 686 4359, so that we can try to fufill your needs. All trees are purchased & planted in Italy and Sicily. We do not ship or mail olive trees. we do not ship certificates internationally. All prices and figures are listed in US Dollars.

Return Policy
Olive Tree Memorial offers a "100% money back guarantee." If you are not satisfied for any reason return the certificate package to us within 10 business days. We will cheerfully return the full purchase price (less USPS shipping).